Terms of Sale

This section outlines the rules, policies, and conditions governing all purchases made through BISHIEPRO Studio. By placing an order, you acknowledge that you have read, understood, and agreed to all Terms of Sale and all linked policies below.

For detailed shipping rules, timelines, and carrier-related information, please review our Shipping & Handling and Frequently Asked Questions.

Payment Policy

  • All sales are final, with limited exceptions explicitly stated in these Terms of Sale.
  • Payments are processed in USD. Currency conversion displays are estimates only.
  • Accepted payment methods include major credit/debit cards, PayPal, AliPay, and other supported processors.
  • Placing an order constitutes agreement to all studio policies, including pre-order timelines, shipping practices, grading standards, and dispatch procedures.
  • Prices may change due to demand, production costs, or limited availability.
  • Chargebacks: Please contact us first. Chargebacks filed without prior contact may result in order forfeiture and account restrictions.

Adult Purchase Policy

  • Adult products may only be purchased by individuals 18 years or older, or the legal age of majority in their country.
  • By purchasing adult content, you confirm that you meet the required age requirement and agree to view such material responsibly.

Refund Policy

We operate under a strict no-return, no-refund policy, except in the cases listed below.

Eligible for Refunds (Studio Error / Pre-Shipping Only):

  • Items sold out or unavailable prior to fulfillment
  • Inventory miscounts, warehouse loss, or system/processing errors preventing shipment
  • Orders canceled by the studio due to verified processing issues

Not Eligible for Refunds:

  • Failure to read product descriptions, estimated dispatch timelines, or linked policies
  • Delays related to pre-orders, manufacturing, holidays, weather, customs, or carrier operations
  • Packages impacted by carrier delays, customs processing, or local delivery conditions
  • Incorrect or incomplete shipping addresses entered at checkout
  • Damage caused after delivery, misuse, improper handling, or accidental opening

Shipping and handling fees are non-refundable once an order has entered processing.

Returns & Exchanges

  • Returns or exchanges are accepted only for studio-confirmed incorrect or defective items.
  • All items are inspected before shipment, and any damage or defect claims are reviewed on a case-by-case basis.
  • Requests must be submitted within a reasonable timeframe after delivery and may require photo verification.
  • BISHIEPRO Studio is not responsible for lost, stolen, or undelivered packages once shipped.

Shipping, Taxes & Other Fees

  • Shipping, handling, and taxes are calculated automatically at checkout.
  • Sales tax is applied based on California regulations and/or customer location.
  • International customers are responsible for all customs duties, VAT, tariffs, and import fees.
  • We cannot mark packages as gifts or alter declared values.

Dispatch & Pre-Orders

  • In-stock items are typically packed within the week of purchase and dispatched the following Monday.
  • Pre-order timelines vary by product and manufacturer. Estimated dates are not guaranteed.
  • Mixed orders containing in-stock and pre-order items ship only once all items are available.
  • All orders ship from California, USA.

Carrier delays, customs processing, weather events, holidays, and convention travel may affect delivery timelines and are outside of our control.

Before Placing Your Order

  • Please ensure all shipping details are accurate and complete before checkout.
  • Returned or unclaimed packages are not automatically refunded.
  • Once marked Delivered, responsibility transfers to the customer.
  • Minor variations may occur due to manufacturing, including color, alignment, or finish differences.
  • Excess shipping paid due to order combining may be issued as store credit only, at the studio’s discretion.
  • We reserve the right to cancel orders flagged for potential issues.

Additional Information

Last updated: January 31, 2026