Sale Terms

ADULT PURCHASE POLICY 

• You must be over 18 years old, or the age of majority in your state of residence or country to purchase any adult products. By purchasing any adult products you agree to our adult purchase policy.

 PAYMENT POLICY 

• All orders placed are final, please be mindful of this before placing a pre-order or in-stock order. There are very few exceptions, please continue to read our sale terms below to learn more.
  
  
• All payments are processed in US Dollars. We accept Visa, MasterCard, American Express, Discover, PayPal, and any other major credit or debit card.
  
  
• By placing an order with us, you agree to all of our sale terms including; waiting period during pre-orders, shipping and dispatch process.
   
• All the information located in our website must be carefully read if you're a first time customer or a returning customer as many changes have been made. All items priced may vary depending on demand. 

REFUND POLICY

Our studio has a very strict no return policy aside of the exceptions below. If a package has shipped to the wrong address because of a mistake we made, we will reship your order free of charge.

• Item/s you ordered sold out and can no longer be shipped to you.
  
  
• Inventory miscounting, lost items within our warehouse before shipping, computer errors, shipping errors. 

NOT ELIGIBLE FOR A REFUND:

• Not reading our terms of service, shipping policy, not abiding the waiting period for pre-orders or in-stock orders.
  
  
• Not reading the product/s descriptions or estimated shipping dates. The waiting process for in-stock items varies depending on our convention schedule, work, and holiday schedule. Please check our social media or the front of our online shop page for news and updates.
  
  
• Our studio is not liable for any damages or lost items caused during shipping. While we strive to send items as protected as possible, we can not be held liable for how USPS handles their packages.
  
  
• If your order is returned back to us due to incorrect address or unclaimed package. We will try to get the right address if it's missing a field or apt number. We cannot accept any last minute shipping addresses changes after the package has already shipped.
   

RETURNS & EXCHANGES

ONLY EXCEPTIONS:

• Returns and exchanges are not accepted unless you received the wrong order or items.
  
  
• BISHIEPRO is not responsible for any lost packages, misplaced packages, or delivery failure by the post office. Please contact them directly with your tracking number if your package has been lost, stolen, or not delivered. Once packages have left our warehouse, we cannot be held liable for how the post office handles and delivers packages.
  
  
• Packages that require extra shipping protection are packed with stuffing, cardboard, and extra tape to avoid damage of items inside. Packing varies depending on the items being shipped. Special packaging options are also available upon request and extra charge.

CANCELLATIONS

• If your cancellation is accepted for your order, you must contact us directly to bishiepro@gmail.com with your order number, first and last name, and the email the order was placed with.

SHIPPING & OTHER FEES

• Shipping, taxes and any other applicable fees will be automatically calculated upon check out. The tax rate has been automatically added to the current state (California), where our studio resides. 

HOLDS REQUESTS

• We do not accept any hold requests for any of our items. All items listed are available via first come first serve option only.

DISPATCH & PRE-ORDERS

• All orders are currently packed and shipped Mondays & Tuesdays due to our work schedule.
  
  
• If you place an order after Tuesday, we won't be able to ship your package until the following weekend. Please keep this under consideration before ordering.
  
  
• Pre-order items will not be shipped until the estimated shipping dates. Please check estimated dispatch dates for pre-orders before placing your order. All pre-orders have different estimated times for shipping.