BISHIEPRO Studio is a creative studio made up of in-house artists, writers, and long-term studio collaborators. All artwork and original concepts are created by real creatives who are compensated for their work under commercial agreements with the studio. Our team members are not anonymous freelancers, and our designs are not crowdsourced or generated.

For more information, please visit our Team page.

No. BISHIEPRO Studio does not use AI-generated or AI-assisted tools to create artwork. All designs, illustrations, and concepts are created by human artists.

No. Our artwork may not be used for AI training, machine learning, NFTs, datasets, or similar technologies under any circumstances, whether for personal or commercial use.

All artwork used in BISHIEPRO Studio products is owned by BISHIEPRO Studio and/or the contributing artists under commercial agreements. Purchasing a product does not transfer ownership or rights to the artwork itself.

At this time, we do not accept personal commissions. We focus on studio projects, original works, and curated merchandise releases.

Selective commercial collaborations or licensing opportunities may be considered on a case-by-case basis. Please note that we do not provide artwork files, designs, or manufacturing assets upon request. All inquiries are reviewed at the studio’s discretion.

BISHIEPRO Studio’s long-term goal is to build and develop original creative works. Our fandom projects help support the studio, our artists, and the development of future original series.

We are currently working on a new original shōnen-inspired series in the background. At this time, we are not ready to share details or visuals, and development timelines may take months or longer. Updates will be shared only when the project is ready to be publicly introduced.

No. Purchasing a physical or digital product from BISHIEPRO Studio does not transfer ownership or copyright of the artwork. All intellectual property rights remain with BISHIEPRO Studio and/or the contributing artists.

Limited personal use is allowed only for non-commercial purposes, such as displaying purchased items or sharing photos of your purchase online. Personal use does not include reproducing, printing, editing, redistributing, or digitally saving the artwork for use as wallpapers, icons, or similar purposes.

You may repost photos of your purchased items for personal, non-commercial use, provided proper credit is given to BISHIEPRO Studio and the original artist when applicable. Reposting raw artwork files, cropped designs, or artwork previews without permission is not allowed.

No. Editing, tracing, recoloring, modifying, or creating derivative works from our artwork is not permitted under any circumstances.

No. Self-printing, reproduction, or duplication of our artwork — including for personal use — is not allowed.

No. Our artwork may not be used for resale, manufacturing, branding, advertising, or any commercial purpose without a written licensing agreement from BISHIEPRO Studio.

No. We do not sell, share, or provide print-ready files, source files, production files, or manufacturing assets under any circumstances.

BISHIEPRO Studio reserves the right to refuse service or take appropriate action in cases of misuse, reproduction, or infringement of our artwork.

Pre-orders allow customers to reserve upcoming products before they are in stock. During a pre-order period, we may offer exclusive bundle options, discounts, or limited bonus items. These offers are available only during the active pre-order window.

Sometimes, yes. Certain pre-orders may include bonus items such as stickers, prints, or small gifts. These bonuses are limited, tied to specific reservation periods, and available while supplies last.

Some freebies may be available only during the first reservation, while others may also be included if a full second reservation is opened. Not all bonus items carry over between reservation periods.

In some cases, if demand is high, we may open a second reservation for the same product. If a full second reservation is offered (including bundles), larger exclusive items—such as bundle prints—may still be included. However, certain first-reservation-only freebies may no longer be available.

Not always. Bundle options and bundle pricing are typically offered only during the pre-order period. Once items move to in-stock availability, bundles may be discontinued due to limited quantities or inventory differences.

Yes. Pre-orders and in-stock items are both sold on a first come, first served basis. We do not hold items, reserve stock, or prioritize orders.

Prices may vary slightly between pre-order and in-stock periods due to factors such as production costs, customs fees, tariffs, and manufacturing changes. We aim to price items fairly based on current costs.

No. All orders are processed on a first come, first served basis. We do not offer holds, priority access, or special ordering status at this time.

Pre-order details, inclusions, and timelines are always listed on the product page at the time of purchase.

Occasionally, yes. BISHIEPRO Studio may offer a limited selection of official merchandise that is not produced by the studio, such as leftover items from events, cafés, collaborations, or group orders.

These items are authentic, officially produced, and usually in brand new condition. Availability is limited, and offerings may vary depending on what is on hand. This is not a regular occurrence and items are sold as listed while supplies last.

Processing time refers to packing and preparing your order before it is handed off to the carrier. Processing times vary depending on whether an item is in stock or a pre-order. Estimated processing and shipping timelines are always listed on the product page and our Shipping & Event Schedule page.

If an order contains both pre-order and in-stock items, the entire order will ship once all items are ready. We do not split shipments unless explicitly stated.

If you have already placed an order and would like to purchase additional items and have everything shipped together, you must contact us before placing the new order with your existing order number.

If eligible, we may provide a personalized invoice so you can place a combined order and pay only the adjusted shipping difference. This option is not guaranteed and depends on item availability, release timelines, and order status.

No. Orders cannot be retroactively combined after checkout, processing, or shipment. Requests to combine orders after multiple orders have already been placed — including requests for shipping cost refunds — cannot be accommodated.

In some cases, store credit may be offered at our discretion. Shipping refunds or partial shipping reimbursements are not guaranteed.

Yes. If multiple orders placed under the same name and shipping address become ready to ship at the same time, we may automatically combine them into one shipment to reduce packaging waste and environmental impact.

Automatic order combining does not qualify for shipping refunds or partial shipping reimbursements.

Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow 24–72 hours for tracking updates to appear after the label is created.

Once a package is marked as delivered by the carrier, responsibility transfers to the recipient. If you believe your package was misplaced or stolen, we recommend contacting the carrier directly or checking with your local post office or delivery location.

Address changes may be possible only before an order has been processed or shipped. Once a shipping label has been created, we are unable to make changes. Please double-check your address before completing your purchase.

Orders are processed and shipped on business days only. Weekends, holidays, and convention travel periods may cause delays.

Expedited shipping options may be available at checkout when applicable. Please note that expedited shipping affects transit time only and does not shorten processing time.

For detailed timelines, delays, convention closures, and shipping schedules, please refer to our Shipping & Event Schedule page before contacting us.

Yes. BISHIEPRO Studio offers international shipping to many countries. Available destinations and shipping options are shown at checkout. If your country does not appear, we are unable to ship there at this time.

No. International orders may be subject to customs duties, VAT, taxes, or import fees determined by the destination country. These fees are not included in the item price or shipping cost and are the responsibility of the customer.

No. We cannot mark orders as gifts or alter declared values. All international shipments are declared accurately in accordance with customs regulations.

International delivery times vary by destination, carrier, and customs processing. Transit times shown at checkout are estimates only and do not include potential customs delays.

Yes. Tracking information will be provided once your order ships. Please note that tracking updates may be limited or delayed once a package enters the destination country, depending on the local postal service.

Customs delays are outside of our control. If your package is held, delayed, or requires additional fees, you may need to contact your local customs office or carrier directly for further information.

Packages that are refused, unclaimed, or returned due to unpaid customs fees, incorrect or incomplete addresses, or failed delivery attempts are not eligible for automatic refunds.

If a package is returned to us, customers must contact us directly to discuss next steps. Any reshipment will require payment of a new shipping fee. Reshipments, refunds, or store credit are handled at our discretion.

Customers are responsible for providing a complete and accurate shipping address at checkout. International addresses must be entered in English characters to ensure compatibility with our shipping systems and carriers.

Orders with incomplete, invalid, or unverifiable addresses — or orders placed without valid contact information — may be delayed, canceled, or refunded at our discretion if we are unable to confirm delivery details after reasonable attempts to contact the customer.

Yes. For large or high-value international orders, we may select the safest and most reliable carrier available, such as DHL, UPS, FedEx, or USPS Priority/Express, depending on destination, value, weight, and package dimensions.

Carrier selection may change to ensure secure delivery. All applicable customs fees, taxes, and import charges remain the responsibility of the customer.

Due to the nature of our products, all sales are considered final unless otherwise stated. We do not accept returns or exchanges for change of mind, incorrect purchases, or buyer error.

Yes. If your order arrives damaged, defective, or incorrect due to an error on our end, please contact us within 3 days of delivery with clear photos of the item and original packaging.

If approved, we will provide a prepaid return shipping label at no cost to you and arrange for a replacement or correction. Customers will not be charged for return shipping or reshipping when the issue is confirmed to be our responsibility.

If you receive the wrong item (for example, an incorrect product or variant), we will cover the cost of the return and reship the correct item once the issue is verified.

Yes. All orders are carefully inspected and securely packaged before shipment. We use protective materials and reinforced packaging to reduce the risk of damage during transit, including for international orders.

While rare issues may occur, claims are reviewed on a case-by-case basis. Items that show signs of damage after delivery, misuse, or handling outside of transit may not be eligible for replacement.

The following are not eligible for returns or exchanges:

• Pre-order items
  
• Limited or exclusive releases
  
• Sale or discounted items
  
• Bonus items, freebies, or promotional gifts
  
• Items damaged after delivery or through normal use
  

No. We do not accept returns or exchanges for change of mind, incorrect orders, or buyer error. Please review product details carefully before completing your purchase.

If a return or exchange is approved due to a defect, damage, or error on our end, we will provide a prepaid return label.

For all other cases, return shipping costs are the responsibility of the customer.

Refunds are not guaranteed and are issued at our discretion. In some cases, store credit may be offered instead of a refund.

Orders that are returned, refused, or unclaimed due to unpaid customs fees, incorrect addresses, or failed delivery attempts are not eligible for automatic refunds. Any reshipment, refund, or store credit is handled at our discretion.