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#Frequently Asked Questions

If you have a questions that is not here please contact us at any time, thank you!

How long does it take for delivery?
Domestic shipping may take anywhere between 4-7 business days. International shipping ma take between 2-4 weeks depending on location and destination.
What courier do you use for deliveries?
Our studio uses USPS as our main shipping service.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain to your safe senders list.
Can I collect my order at a convention?
Due to limited space when traveling we are unable to fulfill any online orders at conventions, we apologize for the inconvenience.
Do you ship on Weekend?
No, our studio only ships Mondays and Tuesdays only.
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. Please check our return and exchange policy under SALE TERMS before sending any items back. Unauthorized orders will not be refunded.
Who pays for return postage?
Should you be returning an item for an exchange we will refund the return delivery costs. This is only applicable for getting wrong item and exchanging for correct items.