Frequent Asked Questions
1. Payment - What type of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, and any other major credit or debit card. All orders will be processed in U.S Dollars.
2. Payment - When will I be charged?
Payment is due upon checkout on all orders including both in-stock and pre-orders.
3. Account - How can I change my account information?
Log in, click on My Account and then edit Shipping Address or Email. If you do not have an account, we strongly suggest opening an account to keep track of all your current and future orders. Having an account can also help you check the tracking numbers once your order has been shipped. If for any reason you are unable to change any personal information, please contact us and we will help you change it.
4. Account - I already placed an order but did not make an account, what can I do?
Please contact us via our contact form on this website and send us your first name, last name, shipping address, and order number to verify your identity. Once we can verify your information, we can send you an Account Invite to the email you placed your order with.
5. Returns & Exchanges - My item is damage or broken, what can I do?
We deeply apologize if you receive an item damage or broken. Please contact us right away in order for us to exchange your order. Please know we don't always have a lot of stock for certain items so there might be a wait time in order for us to replace your item.
6. Cancellations - Can I cancel my order?
Orders can only be canceled if they have not been shipped. Once an order has been shipped we are unable to cancel or refund any orders. A cancellation fee may apply if cancellation is placed long after order placed.
7. Shipping - Do you ship worldwide?
Yes, we ship worldwide! Shipping will automatically be calculated upon checkout. All packages will also include tracking upon dispatch. Please wait at least 24-48 hours to see an update on your tracking once you receive it via email.
8. Shipping - How long do orders take to arrive?
If you're located in the United States and have received a shipping notification please expect a wait time of 3-5 business days to receive your box. During major holidays, postal offices often close and this can make boxes take a few extra days to arrive. We ask everyone to please be patient, especially during the winter season since all packages are delayed worldwide due to the busy season. If you're located outside of the United States and have received a shipping notification please expect a wait time of 2-3 weeks to receive your package. International packages may sometimes be delayed by customs depending on your country's policy, and they will often hold specific packages longer than others. This is something that we do not have control over and we deeply apologize for any inconvenience this may cause you. We are not responsible for any fees that your customs may charge upon receiving your package. Each country is different with their customs.
9. Shipping - My box was damage on the outside, can I exchange it?
We apologize if your package was damaged whilst in transit. Please keep in mind that our boxes are only designed for shipping and protection of your order only, we do not offer replacements for any damage on the outside of the boxes or packaging.
10. Shipping - I have a missing item, or received the wrong item?
We deeply apologize if you received an item twice or if your order is missing a specific good that should be included in the order you placed. We do our best to always double-check all of our orders before they dispatch but mistakes may rarely happen. If for any reason you are missing or have received an item twice please contact us via our contact form and we will be more than happy to correct our error.
11. Shipping - My package was lost during transit, what are my options??
Shipments that are lost by the postal service cannot be refunded or exchanged by us. You must contact your local post office with your tracking number and open a claim for your lost package. If you require any information from us please contact us and we will assist you in any way we can.
12. Shipping - My package was stolen upon deliver, what should I do?
All domestic and international orders are dispatched with tracking numbers. If your order has been stolen from your home or mailbox upon delivery please contact your local post office right away and file a police report. We do not have any special access or connections to any postal service upon dispatch, and we can not refund or exchange any stolen packages that have been marked as delivered by the postal service. Please do not contact us with requests of where you want your package placed upon delivery such as; the back door, front door, patio, etc. That's something only your local post office has the ability to do, and we have no jurisdiction over.
13. Monthly Memberships - How do they work?
Every month we will have a new Original Character illustration for our exclusive members. We have four different tiers in our membership. Each tier can give you digital, psychical prints or both. Memberships are not auto-renew so you can skip and change your membership once a month. Only psychical copy tiers will have a shipping charge. If you have further questions or concerns please contact us on here or any social media platform.