Domestic shipping may take anywhere between 4-7 business days. International shipping ma take between 2-4 weeks depending on location and destination.

Our studio uses USPS as our main shipping service.

Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain bishiepro.com to your safe senders list.

Due to limited space when traveling we are unable to fulfill any online orders at conventions, we apologize for the inconvenience.

No, our studio only ships Mondays and Tuesdays only.

Once we receive your item(s) back, our returns department will inspect the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. Please check our return and exchange policy under SALE TERMS before sending any items back. Unauthorized orders will not be refunded.

Should you be returning an item for an exchange we will refund the return delivery costs. This is only applicable for getting wrong item and exchanging for correct items.